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© Kampaay S.r.l. Benefit Company - Via Luigi Porro Lambertenghi n. 7, Milan - 20159 - VAT number 11046500960
Kampaay S.r.l. Benefit Company” - with registered office in Via Luigi Porro Lambertenghi n. 7, Milan - 20159, registered in the Register of Companies of Milan Monza Brianza Lodi, VAT number and tax code 11046500960 - is the company that manages the digital platform for the organization and management of corporate events in person, digital and hybrid (”Kampaay”).
For the purpose of interpreting and executing these terms of use of the Platform, the following definitions apply in addition to those that may be contained in the legal texts and/or elsewhere referred to in this document:
”Account”: indicates theAccount created to become a User and access the services offered by the Platform.
”Terms of Use or CU”: general conditions of use of the Platform.
”Terms of Sale or CV”: Kampaay's general sales conditions.
”Contents”: files, containing texts, images, audio and/or video recordings, data and/or information organized in a database and in any case all the files, documents and/or information in any format made by Users and that Kampaay makes available through the Platform or Services including any Content licensed by a third party; files containing texts, images, audio and/or video recordings, data and/or information organized in a database and in any case all files, documents and/or information in any format are transmitted, copied, sent, made available to Users of the Platform, even by the Users themselves.
”Purchase Agreement”: contract concluded between Kampaay and the User.
”Personal Data”: all personal information relating to each User, including the person's name, address and telephone number, collected through the Platform. For more details on the personal data processed, please refer to the Privacy Policy available on the kampaay.com website
”Event”: it is the physical, digital and/or hybrid event organized by the User through the Platform and provided by suppliers whose collaboration Kampaay makes use of. For this purpose, it should be noted that requests for the provision of services as a prize - or shopping vouchers - in favor of third parties do not fall within the notion of Event.
”Location”: this is the place where the Event takes place and can be requested as a service by the User.
”Purchase Order”: indicates the list of services contained in the Kampaay Service that the User purchases for the organization of the Event.
”Participants”: individuals participating in the Event organized by Kampaay in accordance with the User's requests and selected by the latter.
”Platform”: the site web and all its content available at the domain https://www.kampaay.com and any national domains.
”Registration Procedure”: it is the procedure that consists of filling in a Form; in accepting these Terms of Use of the Platform, in reading the information privacy and in sending the above information to Kampaay.
”services”: the combination of the Kampaay Service and the Personalized Kampaay Service.
”Kampaay Service”: predefined services that Kampaay offers directly through the Platform and selectable by the User independently.
”Kampaay Personalized Service” services that Kampaay offers directly through the Platform based on the User's customization requests.
”User”: adult individuals and legal entities that access the Platform and use the Kampaay Service that fall under the notion of “Professional” pursuant to the Consumer Code referred to in Legislative Decree no. 206 of 6 September 2005.
”General Terms and Conditions”: the set of provisions set out in the Terms of Use and Terms of Sale.
3.1. These Terms of Use govern the access and use of the Platform by the User.
3.2. Kampaay reserves the right to modify and/or supplement the General Terms and Conditions at its discretion and at any time.
3.3. If the User is interested in using Kampaay Personalized Services, these may be subject to additional and prevailing terms and conditions than those provided below and that Kampaay will communicate through the same Platform, via e-mail and/or another written agreement to the User who requests it. Otherwise, if no additional and prevailing terms and conditions have been communicated by Kampaay, the General Terms and Conditions will apply.
4.1. To resubscribe to the Platform, and take advantage of the Services, each User is required to create in advance a Account providing Personal Data concerning him.
4.2. With the Registration Procedure, the User certifies the veracity of the data provided for the creation of the Account and declares to have read, understood and expressly accepted the General Terms and Conditions as well as the information on Personal Data.
4.3. At the time of registration, the User will receive an email at the address provided containing a links to proceed with the reset of passwords temporary previously provided. This link is valid for 7 (seven) days from the time of receipt. The modification of passwords is a decisive condition in order to proceed with the completion of the Purchase Agreement.
4.4. The User will also be required to indicate a User Id (whose uniqueness will be automatically verified by the system). User ID and passwords will be: personal, not transferable and/or usable for any reason, even temporarily, by third parties and to be kept with care by the User as they constitute the authentication credentials that the User must manage and can update in their private area.
4.5. The User acknowledges that he is solely responsible for the use of his credentials and that he exempts Kampaay from any liability and/or claim in this regard. If the User suspects or becomes aware of the use of his password by a third party, he must notify Kampaay in writing without delay.
4.6. In the event that the User-Id was already present in database, the User must indicate a different one until the system positively verifies its uniqueness.
4.7. At the end of the Registration Procedure, the User will receive a confirmation e-mail to the e-mail box indicated during registration.
4.8. The User intending to organize an Event may do so on the Platform by entering certain information such as, by way of example and not limited to, place, date and time, number of guests, services requested, and other information useful and/or necessary for the organization of the Event.
4.9. During the creation of the Event, the User will be able to view Kampaay's offers for each type of service (by way of example and not exhaustive: food, drinks, Bartending, team building andLocation) and the services to be included in the Purchase Order or you can request a Personalized Kampaay Service.
4.10. The User will receive, at the e-mail address provided during the Registration Procedure and/or through other channels (for example: text messages, social media), a communication confirming the Purchase Order of the selected Services and, possibly, other notifications relating to the order placed.
5.1. Users are required to make diligent use of the Platform and to comply with these CUs. Any use not previously authorized in writing by Kampaay, or in any way other than the provisions of this document, is strictly prohibited and may be prosecuted before the competent courts. In any case, Kampaay is not required to control the use of the Platform made by Users or to guarantee that the use of the same takes place in accordance with these CUs.
5.2. Users acknowledge and accept that Kampaay reserves, at its sole discretion, the right to: (I) limit, totally or partially, access to the Services to certain Users ;(ii) delete, suspend, block, modify or delete certain types of content; (iii) delete the Account of Users who misuse the Platform or if Kampaay becomes aware of the illegal or harmful nature of acts or information stored against any rights and/or assets of third parties, through the use of electronic tools suitable for this purpose; (IV) prevent the publication of Content likely to affect the quality of the service, and (v) modify, delete and/or add, the Content of the Platform.
5.3. The User is required to periodically consult the General Terms and Conditions to verify the presence of any updates and/or changes that Kampaay reserves the right, at its discretion, to make to them unilaterally.
5.4. The User is required to provide true, accurate and complete information during the Registration Procedure and to keep this information permanently updated. In any case, Kampaay cannot under any circumstances be held responsible for the erroneity or falsehood, for any reason, of the information provided by the Users.
5.5 Unless otherwise agreed in writing, any reproduction, distribution, transmission, adaptation and/or modification of the Contents of the Platform is prohibited.
5.6. Users acknowledge that they are prohibited from using Content that is defamatory and/or in any way harmful or offensive, contrary to good morals or legally protected without having the right to do so, and to engage in any conduct intended to commit and/or incite any violation of current legal provisions.
5.7. It is forbidden to use the Services: (I) in such a way as to cause, or may cause, interruptions, damages and/or malfunctions to the Platform; (ii) for purposes not permitted by law; (iii) in such a way as to cause any prejudice or damage, in any capacity, to Kampaay or third parties including, by way of example and not limited to, through the publication of defamatory Content.
5.8. Users also acknowledge that the Contents on the Platform are provided “as is”, updated on the original date of publication.
6.1. The User acknowledges and accepts that the use of the Platform takes place solely and exclusively under their own responsibility.
6.2. The User undertakes to use the Platform exclusively in accordance with these Terms of Use and the law, for lawful purposes, in accordance with the rules of fairness and diligence and in any case without damaging the rights of Kampaay and/or third parties. The User assumes full responsibility in relation to their conduct on the Platform (for example: videos, photos, comments, data or texts sent through the Platform), relieving and holding Kampaay harmless from any claim made by third parties.
6.3. Kampaay cannot be held responsible for any default and/or delay in fulfilling the obligations set out in these Terms of Use if the delay and/or default results from unforeseeable circumstances and/or from force majeure and in any case for causes independent of its will and not attributable to it. In such cases, the User accepts and acknowledges that he is not entitled to any compensation.
6.4. In the event of interruptions or errors in the transmission, suspension and/or restrictions in access to the Platform not attributable to Kampaay, the latter cannot be held responsible for losses, of any nature, that result from them.
6.5. The User guarantees that the Personal Data provided during the Registration Procedure are accurate, truthful, complete and updated and undertakes to keep Kampaay fully harmless and free from any damage, compensation obligation and/or sanction deriving from the violation by the User of the rules regarding registration to the Platform or the storage of authentication credentials.
6.6. Through the Platform it is possible to view links of other websites or resources of the web(also inserted by the users themselves). Kampaay will not be responsible for the control of third-party commercial operators or the content of their sites, nor can it be held responsible for the actions, products and contents of all these subjects or any other third party. Kampaay therefore declines all responsibility in relation to the contents of the sites linked to the Kampaay site.
6.7. Kampaay provides a system of feedbacks to allow Users to express their opinion regarding the shopping experience experienced and sayings feedbacks may be made visible in the manner defined by Kampaay itself. Kampaay is not required to verify comments or feedbacks issued by Users in connection with an Event, nor is it responsible for any harmful and/or defamatory content of the same.
7.1. Unless otherwise agreed in writing, the User is not required to publish confidential or protected information such as intellectual or industrial property rights on the Platform.
7.2. If a User believes that their intellectual or industrial property rights, or others, have been violated by a publication on the Platform by another user, the latter must immediately send a written communication to Kampaay at the e-mail address: amministrazione@kampaay.com. The User accepts that, upon receiving a notice of complaint of intellectual property infringement, Kampaay may discretionally remove the materials. In any case, it is understood that Kampaay cannot in any way be held responsible for this violation.
7.3. All Contents present and/or made available through the Platform such as, by way of example and not limited to, texts, graphics, Format of the Event, logos, images, files audio and/or video, Download digital, data collections, softwares, etc. are the exclusive property of Kampaay and/or third party suppliers whose collaboration Kampaay makes use of and are protected by legislation on intellectual and industrial property. Kampaay does not grant any user license or authorization of any kind on the intellectual and industrial property rights associated with the Platform and/or its Contents or on the Kampaay Services.
7.4. With the User's permission, Kampaay may record moments of the Event with photos and/or videos. and mention the User as a reference for Kampaay on the documents presenting Kampaay's business or on the site https://www.kampaay.com/.
1.1. These Terms of Sale apply to the provision of the Services.
1.2. Before proceeding with the purchase of the Services, the User is required to read these Terms of Sale, which are understood to be fully and expressly accepted at the time of the conclusion of the Purchase Order.
2.1. For the conclusion of the Purchase Agreement, the User is required to complete the order process electronically and transmit it following the relevant instructions and confirm that they have read and express acceptance of the General Terms and Conditions as well as the Kampaay privacy policy.
2.2. Once the Services have been selected, the latter will be added to the cart and it will be sufficient to follow the purchase instructions by entering or verifying the information requested at each step of the process. The order details relating to the Services may possibly be changed before payment.
2.3. The Purchase Contract is considered completed upon receipt of the order summary.
2.4. At the end of the order submission process online, the User will be required to pay the price.
2.5. Following the completion of the Purchase Agreement, Kampaay takes charge of the Purchase Order for its fulfillment.
2.6. In any case, Kampaay reserves the right to withdraw from the Purchase Agreement concluded through the Digital Platform or from any additional written agreement concluded with the User and concerning the Services, communicating in writing the exercise of this right.
3.1. The Services include preparatory services for the organization of the Event such as, by way of example and not limited to, the supply of food & drink, bartending services, equipment, entertainment services and the provision of Location as well as services related to the organization of virtual events such as the provision of entertainment services and home delivery of Food & drink. The offer is fully detailed and can be consulted on the website at the following link: https://www.kampaay.com
3.2. The availability of the Services refers to the actual availability at the time the User places the order. This availability must however be considered as purely indicative because, due to the simultaneous presence on the site of several Users, the products may be sold to other Users before the order is confirmed.
3.3. The User declares to know and accept that, even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the products. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the replacement with one of the same level. It being understood that the User will be informed without delay of any unavailability, the User will not be able to make any claim in this regard.
4.1. If the User contacts, without the intermediation of Kampaay, third-party suppliers in order to request directly from the latter the provision of certain services - to be provided during the same event organized by Kampaay or at a different event - Kampaay makes itself, at its discretion, available to provide a secretarial service relating only and exclusively to the management of the billing related to the relationship between the User and the third party supplier (the”Secretarial Service”).
4.2. In such cases, upon agreement between the parties, Kampaay consents to the third-party provider charging the costs attributable to the User, without prejudice to: (i) the User's commitment to pay to Kampaay an amount equal to the cost of the service provided by the third-party provider and (ii) full exemption from any liability for any damage deriving from, or in any way connected to, services provided by third-party suppliers as well as for the case of failure or incorrect provision of the same.
4.3. In the face of the Secretarial Service, the User also undertakes to recognize in favor of Kampaay a Fee equal to 7% of the amount due for the service provided by the third party provider. These amounts must be paid in accordance with the instructions provided at the same time as the invoice is issued.
5.1. The price of the Services will be the one indicated, from time to time, through the Platform. In the event of an error in the price indication, Kampaay will notify the User without delay allowing: (i) the confirmation of the Purchase Order at the right amount or, alternatively, (ii) the cancellation of the Purchase Order.
5.2. Notwithstanding that Kampaay undertakes not to change the price for confirmed Purchase Orders, Users acknowledge and accept that the prices of the Services may change at any time. In this regard, it should be noted that the prices listed on the Platform are defined as a result of negotiations between Kampaay and the third-party suppliers it makes use of, therefore, any change requested by the User to products and/or services could cause a change to the prices applied during the order.
5.3. The User acknowledges and accepts that, in the event of an error in the price indication, there will be no obligation on Kampaay's part to provide the Service at the lower price incorrectly indicated.
5.4. Payment for the Services can be made by credit cards or by bank transfer, at the coordinates indicated by the Platform, in compliance with the following terms:
a. for orders with a total amount equal to or less than €1,000.00 prepayment in view of the invoice;
b. for orders of more than Euro 1,000.00 and less than or equal to Euro 10,000.00 payment within 30 days of the invoice date;
c. for orders over Euro 10,000.00:
i. 50% deposit with payment after invoice upon confirmation of the Service; and
ii. balance of the remaining balance with payment within 30 days of the invoice date.
5.5. It is understood that, in case of a request for a Personalized Kampaay Service, Kampaay may indicate through, Inter Alia, the Platform for payment terms different from what is indicated in accordance with Article 5.4 above. Unless otherwise indicated, however, these General Terms and Conditions will apply.
5.6. In the event of non-payment or partial payment of the invoice, following a formal default, Kampaay will apply as a default interest rate the one indicated by the ECB in the semester in which the payment must be made
5.7. In the case of payment by credit card, unless otherwise specified, the price is fully paid upon confirmation of the Purchase Order through the online payment service provider Stripe. By paying the price by SEPA direct debit, the User declares to accept Stripe's general terms of use, available at the following address: https://stripe.com/it/legal/ssa
6.1. In the event that the User, following the sending of a Purchase Order on the Platform, wishes to cancel, totally or partially, the requested Service, the following will apply:
- in case of cancellation between 75 days and 45 days before the Event, the User will be charged 70% of the total amount or of the canceled Service;
- in case of cancellation between 45 days before the Event and within 30 days before the Event, the User will be charged 80% of the total amount or of the canceled Service;
- in case of cancellation within 30 days before the Event, the User will be charged the total cost or the canceled Service.
6.2. Any requests for changes to the Services, such as, by way of example and not limited to, any changes relating to the number of Participants, must be notified to Kampaay within 10 working days before the date of the Event. Once this deadline has elapsed, the consideration indicated by Kampaay with respect to the Services covered by the Purchase Order may not undergo any diminishing change.
6.3. It is understood that, in case of a request for a Personalized Kampaay Service, Kampaay may indicate to the User through, Inter Alia, the Platform has different cancellation and modification terms than those indicated in accordance with Articles 6.1 and 6.2 above. Unless otherwise indicated, however, these General Terms and Conditions will apply.
7.1. The User's data is processed in accordance with the provisions of the legislation on the protection of Personal Data, as in the appropriate privacy policy.
7.2. If you join the programs of Referral promoted by Kampaay to benefit from discounts on the price of services, the User acknowledges that, in order to benefit from these discounts, he will be required to communicate certain data in favor of Kampaay (i.e., name, surname, email address) relating to third parties. For this purpose, the User (I) guarantees that the data of third parties will be communicated in favor of Kampaay for sending commercial communications with the specific consent expressly acquired by third parties for this purpose and, after communicating the relevant information to them, (ii) guarantees that any changes to the consent acquired (such as, by way of example, the revocation of the same) will be promptly notified to Kampaay; and (iii) undertakes to relieve and hold Kampaay harmless from any damages, liabilities and claims for compensation deriving from unauthorized and/or non-legal disclosures.
8.1. Except in cases of intent or gross negligence, or other cases in which Kampaay's liability cannot be excluded and/or limited by law, Kampaay cannot be held responsible for direct and/or indirect damages, of any nature, including but not limited to damages for the consumption of food/drinks, suffered by Users and/or Participants, their assets and/or third parties during the Event.
8.2. In any case, without prejudice to the applicable legal provisions, any sums due as compensation for damages by Kampaay may not exceed, for any reason and/or reason, those paid by the User in execution of the Purchase Agreement.
8.3. The User accepts and declares to assume responsibility for all damages caused by the User and/or by the Participants to third parties and movable and immovable property, including Location, used on the occasion of the provision of the Services. As a result of the above, the User undertakes to relieve and hold Kampaay harmless from any claim in this regard.
8.4. The User acknowledges that Kampaay is not responsible, within the limits of the law, if the Event could not take place, partially or totally, for reasons of force majeure, unforeseeable circumstances and/or in any case for causes beyond its control and, in any case, not attributable to it. In light of the above, the User acknowledges that, in the event of non-performance of the Event - or of changes with respect to the Purchase Agreement - for reasons not attributable to Kampaay and/or the third-party suppliers hired by it, the User will not be entitled to any compensation.
8.5. The User acknowledges that neither Kampaay nor any third-party suppliers, hired by Kampaay, have any obligation and/or responsibility to keep the assets of the Participants in the Event and, therefore, it will be the User's responsibility to notify the Participants in this regard, inviting them to take appropriate precautions. In this regard, the User undertakes to hold Kampaay, and any third-party suppliers hired by Kampaay, harmless from any damage and/or request in this regard, as Kampaay declines all liability to third parties who suffer theft, loss or damage while using the Services.
8.6. The User also declares to be in possession, or to take out, an insurance policy to cover civil risks whose beneficiaries, inter alia, are the Event Participants.
8.7. Notwithstanding that Kampaay makes use of the collaboration of qualified professionals, the User acknowledges that Kampaay is not responsible for the lack of any authorization and/or prescription necessary under the law by the latter for the provision of their activities.
9.1. In relation to the service for the administration of alcoholic beverages, the User declares to assume responsibility, in a personal capacity, for compliance with the prohibition of administering alcoholic beverages to minors, in accordance with the combined provisions of articles 14 Ter paragraph 2 of Law 125/2001 and 689 of the Criminal Code and subsequent amendments
9.2. As a result of the above, the User undertakes to release and hold Kampaay harmless from any liability that may arise in the event of damage of any kind against minors for the violation of the above-mentioned legal prohibitions when carrying out the service offered by Kampaay.
10.1. With reference to the Services for virtual events, the User undertakes to comply with the following obligations:
a) forwarding of the confirmation of the number of Participants in the Event, with the relative instructions for the shipment of the kits prepared for the Event, no later than 15 days before the Event. Therefore, a guaranteed minimum of Event Participants will be required, in the following ways:
1. for Events whose declared number of Participants is between 0 and 50: the guarantee of participation of at least 60% of them will be required;
2. for Events whose declared number of Participants is between 51 and 100: the guarantee of participation of at least 75% of them will be required;
3. for Events whose declared number of Participants is greater than 100: a guarantee of participation of at least 80% of them will be required.
b) The User undertakes to urge the Participants of the Event so that the delivery of the kits, useful for the proper conduct of the virtual event, is successfully completed by Kampaay's logistics partner. The Delivery partner in fact, it will proceed to deliver the kit, to the address indicated by the User, making up to 2 attempts.
c) If they are not successful, and if the package to be delivered should come into storage for reasons of an incorrect address or absent recipient, the User will be charged, by Kampaay, an extra unlocking cost of euro 5.00, excluding VAT, in addition to an additional euro 0.50, excluding VAT, for each day of storage. It is understood that this cost refers to the Italian territory and is subject to possible changes.
10.2. The delivery costs are borne by the User and the delivery times specified during the purchase must be understood as purely indicative and not binding.
10.3. If it is necessary to change the shipping addresses in relation to packages already shipped due to stock alerts or due to errors in the communication of the addresses themselves, the User will be charged, by Kampaay, a fee extras equal to euro 9.50 excluding VAT. It is understood that these costs refer to the Italian territory and are subject to possible changes.
10.4. The User also acknowledges that, if the change of a shipping address occurs less than 7 days from the date of the Event, Kampaay cannot guarantee that delivery will take place within the day of the Event;
10.5. In the event that one of the Event Participants receives a damaged kit, Kampaay strongly recommends that you always accept the package and provide photographic proof so that Kampaay can correctly handle the case with the Logistic Partner. In this case, Kampaay will deliver a new kit but cannot guarantee that this will happen by the date of the Event nor will it be held responsible for any damage resulting from the same.
10.6. In the event that the shipping addresses, to be indicated to Kampaay by the User, include shipping addresses outside Italian territory, the User must provide the addresses themselves at least 15 days in advance of the date of the Event. It should be noted that, for the management of such cases, the User may be charged extra costs due to customs fees in the country of destination of the goods.
10.7. Finally, it should be noted that in case of a request for any customization of the content of the kits, following confirmation by the User of the details of the Event, it will no longer be possible to modify the content of the kits themselves.
10.8. Without prejudice to the limits established by law, any liability of Kampaay for damage and/or loss of the products or for delays in the delivery of the same is excluded, with the consequent exclusion of any right of the User to demand from Kampaay sums as compensation for direct or indirect damages. Likewise, no liability may be attributed to Kampaay for delayed or non-delivery due to the lack of presence of the User - or of a person appointed by the same person in charge - at the time of delivery on the day and at the indicated and/or agreed time slot, or attributable to force majeure or unforeseeable circumstances.
10.9. Upon receipt of the products, it will be the User's responsibility to verify the quantity, quality and compliance of the products. Any disputes must be raised in writing and communicated to the email address amministrazione@kampaay.com in compliance with the terms of the law.
The User, unless otherwise agreed in writing, declares to undertake the obligation to comply with the law in the case of the use of musical instruments or the reproduction of tracks subject to SIAE regulations. To this end, the User undertakes to release and hold Kampaay harmless from any burden and responsibility that in any way may arise as a result of compliance with these provisions.
12.1. The Location, with any related services, is granted for use in accordance with its destination, furnished, with the right to use the entire space including furniture and consumer goods. Any change in destination or use, even partial or only temporary, is prohibited and must be used by the User to carry out the Event in compliance with the maximum capacity indicated on, or communicated through, the Platform.
12.2. During the Event, the User is the guardian of the Event. The User must use the Location with ordinary diligence, abstaining from any act that may cause any damage to the property and in compliance with ordinary precautions and security measures aimed at preventing strangers from entering the Location. The User also undertakes to use the Location so as not to disturb nearby residents.
12.3. The User undertakes to strictly comply with any provision that will be communicated by Kampaay, relating, by way of example and not exhaustive, to the characteristics of the site and the maximum number of Participants in the Event. In this regard, Kampaay reserves the right to evaluate the state of the Location at the end of the Event and any damages, of any nature, ascertained by Kampaay to the Location will be charged to the User himself.
12.4. If for the use of a Location If the payment of a sum as a security deposit is required, Kampaay will make this payment in the name and on behalf of the User. However, when damage to the Location occurs during the Event attributable to the conduct of the User and/or the Participants, in such cases the latter now authorizes Kampaay to act in retaliation against the User for the part of the deposit made by Kampaay as security and subsequently withheld.
Kampaay and the User mutually undertake for themselves, for their staff and for their collaborators, to keep the strictest confidentiality and to treat as strictly confidential all confidential and confidential information that they may become aware of. Confidential information means technical, technological and commercial information, data, including statistical data, subject to confidentiality and/or industrial property, as well as any other news, trust, fact, project, information in the broadest meaning of the term, learned on and/or on the other side, that are not disclosed to third parties or that have not become, in the public domain.
In the event that one of the clauses of these General Terms and Conditions is or becomes void, for any reason, this will in no case compromise the validity of the remaining provisions.
Any request for information can be sent via emails to the following e-mail address: amministrazione@kampaay.com and/or by registered mail to Via Luigi Porro Lambertenghi n. 7, Milan - 20159.
16.1. Kampaay guarantees adequate support for the provision of IT services to the User. In this regard, the Supplier expressly undertakes to:
In such cases, the Supplier also undertakes to provide assistance, as well as the processing of purchasing practices through advice and telephone support as required pursuant to the following article 16.2.
On the other hand, the User undertakes to ensure the reasonable availability of their representatives during the resolution of an incident or a request related to the service.
16.2. The specific coverage parameters aimed at satisfying requests for assistance related to the use of the Platform are as follows:
E-mails received outside the above-mentioned hours will be managed by Kampaay, however, in such cases, an activation of Kampaay is not guaranteed until the next business day.
17.1. These General Terms and Conditions are governed by Italian law.
17.2. Any disputes relating to these General Terms and Conditions are referred to the jurisdiction of the Court of Milan.
Pursuant to and for the purposes of articles 1341 and 1342 of the Civil Code, the User declares to have taken careful and specific knowledge of the provisions set out in these Conditions of Sale mentioned below and to approve and accept them expressly: (2) completion of the contract; (3) marketed products and their availability; (5) payment methods and terms; (6) cancellation and modification of orders; (7) data processing; (8) limitations of liability and damages; (9) user statements for the service of administration of food and beverages; (10) user statements for the virtual event service; (11) user statements for the animation and musical entertainment service; (12) user statements for the concession service in use of spaces; (13) confidentiality and (17) applicable law and competent court.